In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
This role is primarily responsible for the execution of all Derivatives, Bank Loan and Alt ernatives operational tasks , client service and quality levels, and defining and driving initiatives to improve the effectiveness and efficiency of delivering service to clients. The incumbent would be responsible for supporting the growth of our business across this client segment by ensuring that new business onboardings and BAU service levels and price points are such that we retain existing clients and are the strategic partner of choice for new and organic growth. This role would work closely with peers in global operations, Global Clients Division , and product organizations to ensure delivery of an outstanding client experience. Key aspects of the role include a detailed operational understanding of all derivatives, bank loan and alternative products, systems and processes; delivering high service quality; driving operational initiatives to improve efficiency, scale, and quality; creating opportunities for improved cycle compression, lower cost to serve and speed to market for our clients.
Provide operational expertise and leadership during the sales and strategic client management processes.
Drive operating improvements across the globe in Dervivaties , Bank Loans and Alternatives including Hedge funds, private equity, private credit and real assets
Support business growth objectives by executing upon liftouts and jurisdictional expansions as needed
Engage with Product & Technology to drive investments and improvements to existing capabilities, and drive testing and rollout of new technologies and functionality
Partner with Alpha teams on operational connectivity and integration of Alpha into the platform offering
Drive vendors to deliver appropriate levels of service and support needed to carry out our operational objectives across market data, technology ( eg Geneva, Investran), investor portal ( eFront ), etc.
Ensure engagement levels with Hubs in support of operational objectives are tightly aligned to be sure that client KPI's and expectations are met.
Create and publish operational quality and efficiency metrics for discussion and review in global operational reviews, GCD status reports, segment reviews, and financial reviews.
Manage headcount and total expense in accordance with budgeted commitments, factoring in the need to adequately support clients while simulatenously improving STT's NIBT.
Work with regional and global product teams to influence and drive product improvement, innovation and new capabilities to ensure we are competitive and in a suitable position to service clients and win business
Work with product teams to drive a Thought Leadership - position recognized in the industry. Perspectives gained through operational experiences will be an important input to product development roadmaps.
Execute upon / install large lift-out opportunities for PE / RA servicing
Contribute to enhancing capabilities to deliver a best-in-class data management offering
Fully convert all hedge clients to Advent Geneva general ledger
Develop operational scalability and efficiency leveraging the State Street Global Operating Model for Derivatives, Bank Loans and Alternatives
Increase STTs market reputation as a global leader of products and services
Develop strategic partnerships with State Street senior leaders and other key stakeholders including other COO's, segment heads, GCD and Product/Technology