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Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. About the role The candidate of this role will handle chatbot intent annotation, guided conversation/FAQ use case development using internal tools and analysis/proposal on user requirement to enhance the tool productivity. The candidate will also learn industrial trend of chatbot/customer servicing technology and how such can be adopted in DBS to provide seamless digital experiences to our customers. Responsibilities
Understand overall landscape of IBG customer servicing related product and processes. Identify and prioritise use cases suitable for chatbot.
Develop Chatbot applications using internal tools (FAQ, Guided conversation).
Oversee the intent annotation system and process (BAU) and build tool enabling online update of annotation results.
Understand the linkage of various tools and propose solution of improvement. Drive toward the overall tool productivity enhancement from tool perspective with proper user requirement. And work with tech to oversee the process of tool enhancement.
Preparing Decks, Business Case, and user requirement documentation.
Experiment and regular demo the new chatbot related technology with concrete value proposition to DBS.
Good knowledge and experience of customer servicing product and process in Finance.
Deep understanding of chatbot development, technology and tools.
Extensive experience on Chatbot use case development
Good analysis skills and logical thinking in problem identification and solution proposal
Good Skills in communication, PPT, project management, and stakeholder management.
Able to code in Python/SQL is an advantage
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.