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Our Company was founded on the idea that there are patterns in people's behavior that, with the right logic, can be used to predict future outcomes. We are a small but rapidly growing organization that works in partnership with our customers to create solutions that are simply not found anywhere else. We work in groups rather than in structured corporate hierarchies; our culture is creative and entrepreneurial where everyone contributes to company goals in very real way. We are a hardworking group, but we have a lot of fun with what we do and are looking for new people with a similar mindset to join the organization.
What we do:
Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.
What you will do:
We are continuing to grow our Business Development & Dealer Relations teams in 2021 and need to continue setting them up for success with a robust, high-touch on-boarding and continuing education program. The Director, Commercial Enablement is responsible for training and raising the consistency and standard of performance of our client facing teams across multiple verticals of the Commercial organization.
With so many people to train, evaluate, and supportwe need frameworks, materials, templates, and standards that scale. We need you to draft, edit, polish, maintain and publish documents, videos, and interactive courses for release in our Learning Management System. Your best work may become customer facing and be shared with dealers directly via our sales platform. All training materials you produce must be clear, succinct, useful, and easy to understand.
We have much to do, so what training must be created first? On which individuals must you focus? We do not yet have a scalable system or process for identifying those needing coaching and delivering it to them. We need your help prioritizing, staying organized, and executing your plan.
Part of automotiveMastermind's success is attributed to our unique culture and "One Team..." philosophy. The Director, Commercial Enablement will be charged with coordinating large, in person and/or virtual events that focus on the development and training of the broader commercial team. The Director, Commercial Enablement will work constructively and seamlessly with cross-departmental verticals including, but not limited to, Product, Engineering, Finance, Customer Support, and Operations.
The Director, Commercial Enablement will be responsible for building and leading a team to support all Commercial Enablement needs and will be responsible for writing job descriptions, building compensation plans, executing all hiring and training needs of the Enablement Team.
This position will be 100% remote, require regular domestic travel, and report to our Chief Commercial Officer.
Optimizing our onboarding and certification materials and process
Onboarding and mentoring our new Commercial team members through certification
Understanding and raising standards of competency in the Commercial organization by identifying and closing skill gaps of new and existing employees
Producing clear training documents (Word, PowerPoint, Excel, OneNote, Confluence/Online) and videos for internal and external audiences
Producing and managing learning paths in our Learning Management System (LMS)
Curating our digital library of relevant learning content
Training on new features or product launches
Who you are:
Thoughtfully mentor and elevate others self-confidence, public speaking, organizational habits, and understanding of technology
Create clear, simple, instructions, templates, or materials you can re-use often to work smarter and more efficiently
Learn how to use new technology
Make the complex simple and easy to understand
Stay organized and independently see projects through to completion
Work effectively in a dynamic environment with a large distributed team
Maintain a positive attitude in the face of resistance or adversity
Prioritize, focus, simplify, and execute
Minimum of 3 years professional experience in a training, or Customer Success role
Car industry experience a plus
Design and video editing skills a plus
Expected Hours of Work:
This role requires your weekly presence in our New York, NY offices in Hudson Yards with 30-50% of time traveling domestically in support of our distributed team.Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.