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This is an entry level position in a fast-paced financial advisory franchise of Ameriprise Financial Services LLC. This position assists the financial advisor(s) and associate financial advisor(s) in managing and organizing office work-low with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This role interacts with clients daily.
The Client Service Specialist prepares the client file for meetings and works closely with the advisor to be sure meeting follow up items are completed. Researches and resolves issues that affect clients. Helps support other members of the staff.
80%Client Service/Business Management
Responsible for preparing for and summarizing client meetings, completing service checklist, organizing and printing out appropriate reports, and providing follow-up. Provides necessary client follow-up from initial client appointment.
Prepares and ensures financial advisors' new business paperwork processes successfully, including preparing forms, obtaining appropriate signatures, and tracking new business.
Complete any business passed to you from advisor including applications for new business, account maintenance, applying funds in the form of checks to appropriate accounts, and placing trades as directed from advisor.
Make brief notes each day in client management software concerning trades, transactions, follow up, and tasks for others.
Assist the advisor, client service representatives, and office manager with various tasks throughout the day.
Call clients for explanations of issues or for trade authorizations including email/letters for new applications as directed by the advisor.
Communicate issues we have with HO to the advisor and provide feedback they can act upon.
Assist with projects as needed or assigned by office manager and advisors.
Composes and responds to routine correspondence.
Uploads digital documents, scanning, and electronic file maintenance.