Singtel, Asia's leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.
Our core values - Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence - shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.
Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020
Job Responsibilities
- Create low level design document for Transition Plan.
- Act as Technical SPoC during Transition phase.
- Help Project manager and Singtel Global Services Provisioning team to on-board customer network
- Provide technical escalation support during transition activities
- Provides client-focused operations support within SingTel by working closely with various internal support teams
- Documents client's ICT environment and operations for better support and understanding
- Provides Service Request (SR) assessment, advice and support
- Provides periodic reports to client with the status of SRs
- Participates in CAB meetings related to client's infrastructure changes to achieve zero unexpected outage.
- Provide regular reports to SingTel Top Management on status of client's incidents, including working closely with Major Incident Management team for consolidated status updates as need be
- Point of contact for SM and manage the communications to client through SM
- Provide inputs to Problem Management team
- For major incidents, work with Major Incident Mgmt Team to:-
- Lead and coordinate with the respective resolver groups including 3rd party vendors until incident resolution; and escalate to resolver group's management where necessary
- Provide updates to management based on the pre-defined notification / escalation timeline
- Build good understanding of Telco Infrastructure
- Support troubleshooting, fault isolation, work-around and/or permanent fix implementation
- Conduct design reviews on Infrastructure and any proposed changes
- Work with engineering teams to review new product / infra implementation/onboarding proposals
The ideal candidate should possess:
- Degree level or equivalent ICT, IT Security, Computing, Telecoms experience
- Minumum 5 years working experience in large enterprise network or telecommunications support environment.
- Minimum CCNP certification of equivalent. (CCIE is an added advantage), Service Management qualification, ITIL Foundation essential, ITIL Intermediate preferred.
- Design, implementation & support experience of Software Defined Network (SDN), Network Function virtualization (NFV) and Cloud applications
- Good understanding and experience of deploying NFV Management and Orchestration (MANO) software stack, OpenStack, and Open Network Automation Platform (ONAP).
- Intermediate / Advanced Professional qualification on transmission related products like Ericsson, Nortel, Ciena equipment's.
- Strong technical knowledge in IP internetworking (including DNS, firewall, proxy), LAN Switching and WAN protocols (especially MPLS-VPN and BGP )
- Any Telco or Medium to Big Enterprise network experience will be an added advantage.
- A dynamic and self-motivated individual that is dedicated to exceeding customer expectations, willing to contribute to team efforts, must possess strong interpersonal and presentation skills, as well as excellent customer engagement skills
- Ability to maintain good sense of urgency in all interactions with the client, be able to articulate value-add to client and become SingTel's trusted advisor to the client.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
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