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Act as the liaison between the business and IT organizations in order to provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, issue resolution, support the implementation check-out process and facilitate the development of all procedural documentation and manuals.
Gather analyze, document and manage business and user requirements (both functional and non-functional) for technology solutions that address business needs. Assist in identifying potential solutions for the business and provide input to issues or risks. Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in system requirements.
Translate business and user requirements into system requirements for the technology organization and manage changes to the source documents. Assist with the development of the testing strategy plan. Ensure end solution design meets business and user requirements.
Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation. Assist with the production check-out process, including review of reports, data files and Online screens to ensure technical solutions perform according to the specifications and meet defined business requirements.
Develop expertise in all systems, processes and data relating to the assigned business or project. Develop understanding of change management best practices and leverage these to provide the most effective solutions to the business partners.
Establish and maintain effective working relationships with technology teams and business partners at management and end user levels. Educate business partners on systems capabilities and the feasibility of developing specific solutions. Work effectively in a team environment to ensure that solution delivery is on time, within cost estimates and meets business needs.
3+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation.
Data orientated mind-set with a strong understanding of controls.
Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.
Solid understanding of business functional areas and business management issues as well as the IT organizations systems and capabilities. Knowledge of and ability to effectively test system changes back to user requirements, defect management and resolution and production implementation.
Exceptional written and verbal communication skills.
Experience working with the following tools: MS Office, JIRA, AWS, SQL, BlackRock Aladdin, MS Visio, and HP Quality Center.
Experience supporting applications within the Financial Services industry (e.g. broker-dealer, asset management, insurance, etc.).