Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?

• You will be engaging with a dynamic portfolio of financially vulnerable customers including some situations where facilitation via a third party advisor
• Applying judgement to gauge where each customer lies for example; providing empathy/ support to those struggling; challenging those seeking to avoid liability
• Negotiating with customers in stressful and emotional situations, which provides customers with confidence and reassurance that they will be treated 
• Being understanding of the increasing regulatory environment and its impact on the manner in which we need to engage with our customers 
• Analysing a variety of financial information from a variety of sources and applying to formulate appropriate strategies with each customer
• Identifying, understanding and navigating through a high variety of complex financial structures to establish liabilities and pursue multiple repayment solutions accordingly
• Considering instructions of third party suppliers such as tracing agents, enquiry agents and debt collection agencies to help inform/take forward the customer negotiations

What we're looking for:

• Knowledge and understanding of impairment policy and implementation of recovery actions e.g. sanctioning, Bank security, triggers/provisions/non-accruing debt/write-offs
• Thorough knowledge of Corporate and Personal insolvency
• General banking knowledge, including banking products & services including an awareness of factoring, invoice discounting, asset finance as well as network products
• Knowledge of CONC, Data Protection Act and Lending Standards Board requirements, and an awareness of the associated risks e.g. Brand, Reputational & Conduct Risk

Skills that will help you in the role:

• Previous customer experience dealing directly with customers
• Knowledge of MS office applications (word, excel, outlook)
• Experience of recovery in Network, receivables and/or Asset Finance 
• Credit Skills Development (optional or willingness to complete)

Where will you be working?

Based in our Manchester office, which is in the heart of the city centre. Offering a modern working environment, with restaurants, bars and gyms just a stone's throw away from the office.