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Leading the core Intelligent Automation (IA) program team to identify efficiency/ value-creation opportunities by leverage IA capabilities (e.g. Robotics, Machine Learning, NLP/ NLG, cognitive agents,) across end-to-end processes. Providing expertise and input as IA deployments are prioritized, executed, and validated Over time, oversee and coach multiple process engineers in the identification of opportunities using a variety of automation tools and platforms.
Leading business SMEs in reviewing current state, leading ideation session on future state journey for employees/ customers and identifying key features of future state journey. Leveraging process re-engineering methodologies like Lean and Kaizen to optimize processes prior to implementing automation solutions. Leading business in identifying Intelligent Automation (IA) capabilities to support future state design and providing input on the feasibility and impact of each capability within proposed timelines
As program scales, leading process engineers in designing future state processes across up to 10 different pods rapidly implementing automation solutions across the enterprise. Reporting the status of future state design efforts to the Intelligent Automation Solution Lead. Acting as a coach and mentor to process engineers. Identifying and resolving issues related to end user and customer experience in future state design, escalating to Head of Intelligent Automation as necessary.
Developing designs for epic and sprint planning and preparing for user testing. Collaborating with developers/ team to resolve functional defects during sprint cycles
Helping to refine the Intelligent Automation program best practices and guidelines as it evolves
Bachelor's degree in Computer Science, MIS, Engineering or related field; or equivalent work experience.
Experience in designing and implementing projects in business process management and automation, in similar role
Demonstrates deep experience in opportunity candidate selection, prioritization and sizing for maximum value capture
Demonstrates deep experience in process re-engineering including average handling time reduction techniques (e.g., Lean, Kaizen); experience in future state process design including capturing concise and collectively exhaustive functional requirements and developing them into robust solutions
Demonstrates understanding of automation tool functional capabilities (e.g., calculations, matching data, OCR, data comparisons)
Demonstrates experience and attention to detail in requirements documentation (e.g., process maps, scheduling times, Service Level Agreements), for automation
Demonstrates an understanding of business concepts when advising on identifying potential; has deep knowledge of relevant business domains (e.g., trade processing/settlement)
Proactively works with process SMEs, developers and testers leveraging best practices to configure an optimum IA
Has understanding of tech development process and technical requirements
Experience in business case assessment, process discovery, feasibility analysis for RPA tools like Pega, BluePrism, Automation Anywhere, UiPath and other Cognitive tools and solutions
Experience in providing thought leadership and insights during PoCs / Pilots across Intelligent Automation tools & solutions like Chatbots, Text mining/ NLP/ NLG, ML etc
Driving process excellence, standardization & optimization initiatives using Lean/Six Sigma tools like VSM, Kaizen, RCA, Control-Impact matrix etc. to improve process efficiencies
Is an active practitioner (e.g., attends relevant industry conferences to stay up to speed on process optimization approaches)
Embodies and has experience/familiarity with agile mindset and project life cycle
Engages with the business to fully understand the problem domain to solution with business
Proves to be independent, self-driven with deep problem solving and analytical skills
Collaborates with developers/team to resolve functional defects during sprint cycles