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Performs proactive analysis and system performance evaluation
Coordinate incidents solving activities
Support Incident Management team in the resolution of high priority incidents
Perform tickets review and make recommendations for improvement
Function as the ITSCM lead for the IT Service Continuity Management Tests (DR tests)
Communicate maintenance schedules, operational issues and impacts to IT management and business users
Provide guidance and oversight on service operations matters to team members
Regulatory Responsibilities &/OR Risk Management: Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations