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Customer Service Officer (AM/M), OSPL - Customer Service
OCBC Bank
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Customer Service Officer (AM/M), OSPL - Customer Service

OCBC Bank

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Details
Posted:
January 14, 2021
Location:
Singapore, Singapore
Salary:
Open
Type:
Full Time
Roles and Responsibilities:

  • Uphold service standards by attending to customers enquiries through different channels (Eg. Investors Hub, Emails, Calls, etc)
  • Ensuring prompt turnaround for service requests and consistent quality of requests processed
  • Responsible for day to day customer service operations, including resolving queries from external and internal customers
  • Able to work independently and takes ownership of cases, including accurate and proper records management
  • Manage assigned projects to deliver change management, quality assurance and customer satisfaction
  • Support OSPL's marketing activities such as promotions or new initiatives
  • Ensure full compliance to the laid down procedures and processes
Reporting to:
· AVP, Customer Service

Qualifications
Requirements:

§ Ability to work shifts, night shift preferred
§ Diploma or degree, preferably in Banking or Finance
§ Minimum 2 to 3 years of relevant experience in Customer Service, operational knowledge in Securities and stock market would be advantageous
§ Customer centric and service excellence mindset with good oral and written communication skills
§ Effective interpersonal skills with both internal and external customers
§ Strong ability to use Microsoft Office for presentations and analytics is a plus point
§ Ability to multi-task and manage time effectively
§ Meticulous and able to think critically to solve problems
§ Self-motivated and able to work under pressure
§ Good team player with commitment and initiative

Internal Number: 9782758
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