About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
Sales Activity & Conversion
- To work with Relationship Managers in achieving the target number of referrals and conversion.
- To train the Relationship Managers via regular training, workshops and case-studies in order to deliver on product knowledge, insurance proposition/pitch, processes and sharing of new ideas.
- To generate ideas and action plan on increasing sales activity and other relevant financial drivers.
Business
Customer Management
- To conduct fact find, insurance need analysis for clients and ensure prompt advise and solutions are offered to clients.
- To ensure a systematic review process for existing policyholders.
- To ensure that customer enquiries are promptly attended to.
Processes
Sales Reporting & Management
- To provide prompt and regular reporting of leads, sales activity and pipeline cases.
- Work closely with internal partners (e.g. Relationship Managers, fiduciary, and credit teams) and external partners (e.g. insurance providers) on case management.
People and Talent
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
Governance
Compliance
- To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
- To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
- To adhere strictly to the FAA & good practices guideline, include attending weekly/monthly coaching, meeting & obtaining the required CPD hours.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the business unit to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Priority International Clients Relationship Managers & Team Managers, Credit team, Insurance Providers.
Our Ideal Candidate
- Minimum 5+ Years of experience with Degree Holder with relevant sales experience.
- M5, M5A, M8, M8A, M9, M9A HI, (BCP, Comm GI & PGI essential for Commercial and Business Banking IS).
- Excellent people management skills with strong interpersonal and communication ability to deal with people of all levels in complex and challenging situations.
- Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working. |
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