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The Sales Support Manager is an intermediate management level position responsible for providing full leadership and direction in a team as an effort to formulate and implement strategic plans to increase market share and maximize opportunities for growth throughout the marketplace. The Sales Support Manager provides guidance to assist the team in cross-selling, closing deals, underwriting/credit practices and overall leadership of a sound lending activity.
Support target setting, performance plans, and coaching plans for sales as well as meet with operations managers to review performance, progress, and targets
Manage a team by conducting performance evaluations, compensation, hiring, disciplinary actions, and termination of team members
Plan and implement training programs and monitor efficacy as well as assist management to improve coaching
Monitor provided competition, economic indicators, and industry trends and communicate results to leadership team
Analyze sales data, forecast sales metrics and develop plans to reduce performance gaps
Engage team members with sales techniques through a positive sales culture
Conduct performance reviews for each portfolio with initiatives to improve sales results
Determine and assign sales quotas, targets, and goals based projected annual sales metrics as well as plan and preside over weekly sales team meetings with internal and external stakeholders
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
5-8 years of relevant experience
Experience in sales and management required
Proficient computer skills with a focus on Microsoft Office applications
Consistently demonstrates clear and concise written and verbal communication
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Consumer Sales
Job Family: Consumer Sales Support
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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