The incumbent will be the lead BA responsible for the Operations Readiness workstream of new client launches and conversion. This includes designing, documenting and implementing global operating models and delivering quality Model Office/UAT testing for system enhancements, new operating models and connectivity for new client launches and conversions, and for building an Operational Implementation Program utilized for new client prospects. 

The incumbent will possess expert knowledge of Transfer Agency Operations which includes product and service offerings; systems and processes and will be focused on operational efficiencies, being a solid advocate for change to support continued growth and overall evolution of the business. 

The incumbent will work closely with operational teams and provide support to Sales; Service Delivery; Client Services and various other key stakeholders.

The Officer will be part of Operations Readiness  team for New Client On-boarding and will be required to demonstrate a comprehensive knowledge of the Funds Industry and take a lead role during the analysis of Client requirements and creating and implementing the operating model.

Main purpose of role:

At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. This role is an SME or has Lead and People Management responsibilties.

Responsibilities:

• Development and maintenance of strong client relationships
• Ensure updates and adherence of procedures, policies and processes
• Deliver high quality service
• Implement procedural changes to improve performance of the department or of related business areas
• Maintain and develop expertise demonstrating judgment and an understanding of the business

• Identify and secure resources required by the department and ensure effective utilisation
• Provide adequate training to all grades in support of the overall organisation & Transfer Agency Training Plan
• Focus on development opportunities for all Team members
• Actively participate in the Talent Performance Process and monitor with your direct reports

• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
• Provide support to Senior Associates and their reports
• Ensure participation completion and implementation of projects as required and lead local team initiatives

Core Requirements:

Regulatory:

• Exercise due care and diligence, ensuring the role resonsibilties are organized and controlled
• Meet external and internal compliance/regulatory requirements
• Attend and contribute to operational, client, risk, audit and regulatory meetings as required

Quality:

• Deliver quality, aiming for accuracy and meeting deadlines
• Review processes and practices relating to the role and act for change and improvement in individual and team performance

• Create an environment that is flexible and adaptable and be a champion of change
• Adhere to operational principles PACE & L:  Professional, Accountable, Client Focused, Excellence and Leadership

Knowledge and Competency Requirements

Specific knowledge, skills and qualifications to achieve required performance standards in an Officer role.

Essential

• Excellent administrative, organisational and business support skills with ability to multi-task
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong written & verbal communication skills
• Excellent planning and co-ordination skills   
• Ability to work accurately under pressure within tight deadlines
• Proactive
• Comprehensive procedural, technical and product knowledge of the Transfer Agency business
• Experience in a similar environment
• Accurate and precise
• Lead & mentor
• Flexible
• Self-reliant
• Enthusiastic & motivated
• Excellent communications skills
• Excellent in English (written and verbal)

                Addendum  (requirements specific to the role & team)

Essential

Desirable

1. Expert knowledge of TA products, platforms, services and distribution channels

2. Expert knowledge of TA function and relation to other service providers

3. Ability to design and document the operating model and process flows

4.Confidence in liaising with clients to establish exact requirements and agree solutions for global operating model

5. Ability todocument requirements, draw up workflows and hold workshops to determine solutions

6. Ability to draw up model office testing plan to ensure operating model designed is fully tested

7. Previous experience in business implementation/ business change environment (project based work)

8. Understanding and previous experience with fund launches, migrations and mergers  

8. Independence, proactivity, adaptability

9. Resilience  and ability to multi task.

1. Project management skills

2. Ability to accurately identify, document and recommend solutions to complex business problems

3. Ability to create detailed plans for execution and implementation of new processes

4. Understanding of the standard rules, regulations and legislation surrounding the  fund administration industry

About Us

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

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