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To provide administrative support to the Branch Services Manager and Branch Services Operations teams.
KEY RESPONSIBILITIES Essential Functions:
Attending meetings to create & distribute minutes & ensuring all minute actions are followed up by the relevant parties
Collate relevant service recipient performance data and prepare information pack for Monthly service meetings.
Provide analysis on data gathering including trends.
Provide additional support to teams within Branch Services where necessary.
Previous experience in a back office operations role preferable.
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Excellent IT skills, including the use of the Microsoft Office suite (Excel, Word, Outlook & PowerPoint). Excel skills must be of a high level.
Excellent organisational skills, with the ability to prioritise a busy workload effectively, ensuring all tasks are completed on time
Excellent communication skills, both written and verbal
Payment experience advantageous but not essential.
Excellent communication skills
Results driven, with a strong sense of accountability
A proactive, motivated approach.
Strong decision making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
Strong problem solving skills
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
Strong numerical skills
Excellent Microsoft Office skills
PERFORMANCE AND DUTIES
The role holder will be assessed in accordance with their employing entity's performance framework and process with relevant input obtained from the dual hatting entity as relevant.
As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.
MANAGING CONFLICTS OF INTEREST
The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.
The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.
The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.
Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.
The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.