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Formulate vendor management strategy, workflow processes, methods and policies for effective engagement of IT service providers to achieve business objectives and innovations (cover hardware and software vendors).
Lead vendor management team to drive IT service provider engagement model (i.e. team structure, methodology, vendor classification and budgeting).
Ensure company-wide needs / standards for IT service provider onboarding, due diligence, risk assessment, monitoring and termination are being accomplished to achieve expected outcomes (KPIs).
Define and drive relevant processes to source and engage IT service providers relevant to the business needs (e.g. effective contract negotiation).
Prepare and produce required documentations supporting the vendor management lifecycle.
Manage IT service provider relations (in-house & external) to deliver the expected outcomes.
Perform as functional bridge amongst IT service providers as well as internal stakeholders (non-IT).
Coordinate all vendor management tasks to facilitate the interaction of IT service providers and internal employees.
Track, measure, report and evaluate vendor performance in accordance with defined KPIs / scope of service.
Act as the centralized focal point to collect and resolve all vendor related problems and provide timely report to management as required (e.g. work with in-house IT team to manage help desk).
Identify improvement areas for vendor management process and work closely with relevant stakeholders to prepare solutions (e.g. quality, cost and efficiency).
Work closely with relevant IT functional areas to monitor contractual agreements of IT service providers (service review meetings, renewal).
Propose process enhancement regarding operational efficiency across the entire value chain of IT delivery service.
Degree holder in Computer Science, Operation Management or related discipline
Minimum 8 years' solid experience in vendor management practice (3 years or more in leadership role)
Solid hands-on experience in Request for Proposal (RFP) development and analysis, utilizing vendor performance measurement tools and implementing vendor management office (VMO) practices for on-premises and / or cloud-based solutions.
Solid experience in industry best practice management process (e.g. ITIL)
Familiar with design and preparation of cost management and operation reports
Outstanding knowledge of service level agreement
Excellent interpersonal skills to interact with a variety of vendors, speaking with people of different culture and backgrounds
Good communication skills especially written communication skills to write reports, vendor guidelines, and contractual language
Sound knowledge and experience in wide range of IT technologies, delivery methodology and needs (both hardware and software)
Excellent negotiation skills to discuss new contracts and rewrite existing contracts with vendors
People management skills to effectively lead the team to achieve prescribed outcomes in a cost effective manner