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Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
This role is pivotal to ensuring compliance and strong governance standards are adopted across the Marketing function, with risks and issues remediated whilst the role holder continuously seeking to improve the efficiency and effectiveness of these processes and controls. The role will also support planning across Marketing, as well as the capability improvements.
Key responsibilities are based on the coordination of all compliance, legal, risk and audit requirements and engagements across the wider Marketing team, as well as supporting the marketing frameworks and planning processes, aligned to the annual planning cycles within Canada Life.
The role will also develop a skills and capability framework across the Marketing function working with the PX teams – helping drive out function and team level capability development plans, as well as supporting colleagues to understand the key skills required to support their career path and to access development tools where appropriate.
Implement and coordinate best practise governance and controls for marketing, including ensuring the risk management framework and culture is fully embedded in the marketing team in our drive to create a customer centric, data driven team who strive to deliver positive customer outcomes within our regulatory regimes. Ensure the teams are fully briefed on risk appetites and processes, and maintain appropriate controls, oversight and reporting.
To liaise with teams and risk functions to ensure horizon scanning, market and regulatory change understood and impact assessed against marketing's plan, Business Continuity, IDD and RCSAs etc completed in a timely manner.
Lead the development and maintenance of a marketing capability and talent framework working across the teams to build future capability and talent, and support career pathways and professional development.
Support planning activity and tracking across the Marketing team, including supporting the financial planning and reporting cycles
To coordinate the department's compliance with all relevant risk and governance processes and policies including ensuring that all team members work within the risk and governance framework.
Manage, monitor and report operational risks appropriately on a regular basis, minimising reputational damage and costs (including up to date Business Continuity Plans and Department Risk Registers, Record of Processing Activities etc.)
Accountable for ensuring that Marketing activities consider good customer outcomes and treat customers fairly
Accountable for ensuring that the Marketing elements of projects are well-managed, monitored and delivered.
To lead the ongoing tracking of capability and talent frameworks across the team. Developing appropriate plans to manage and enhance the team.
Desired Knowledge / Experience / Skills
Strong experience working within Marketing areas, in particular with sound knowledge of planning and compliance obligations, performance measurement and financial controls.
Practical experience of project management dealing with all levels in a cross-organisational context
Strong written, oral, and presentation skills
Strong analytical, number and computer skills
A passion for training and development
Self-motivated, engaging, good with people, emotionally intelligent and with good with accuracy and attention to detail
Creative problem-solving skills
Good organisational and time-management skills
The ability to work well under pressure, use initiative and work both as a team and individually as required
Experience of working within Insurance, Investments or wider Financial Services or an intermediated market
Knowledge of business intelligence tools would be an advantage
Educated to degree level
What you'll like about working here
As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You'll also receive the support you need with your personal and professional development.
Diversity and inclusion
Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences