Department overview:
Managed Corporate Actions (MCA) service provides best-in-class centralized source of validated corporate action data for nearly three million equities, fixed income and structured securities, across more than 160 countries and territories.
MCA platform uses various complex business rules to produce high quality data and processed in high volume with strict SLAs for delivery of data. Application uses core technologies like Java, Oracle, ActiveMQ, Elasticsearch, Restful APIs.
Position summary
We are looking for an experienced Technical Support Analyst for MCA application with proficiency in Unix and SQL. The candidate will work as part of global support team managing internal and external customers and supporting MCA platform in production and UAT.
The role is dynamic and provides an excellent opportunity to build a solid career working and supporting highly scalable, multi-tier application and learning industry leading financial solution.
Duties & accountabilities
Act as first line of support for all issues relating to application and technical/support queries.
The areas covered by this role include incident support, problem analysis, technical analysis, SQL/Shell/Python Scripting, addressing minor fixes.
Investigate, Diagnose problems and resolve issues. Identify potential solutions for further working with engineering and operations team
Ensure timely resolution of all assigned issues and provide regular updates
Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution.
Produce regular reports and documentation
Assist in building our product knowledge base to expedite issue resolution. Document and maintain procedures for all Prod Support processes
Take an active role in developing and improving the product by adhering to internal / external SLAs, internal KPIs and improving internal processes
Manage high severity incidents via process and work with IHS Markit Infrastructure team and Development team to resolve issues as soon as possible.
Assistance with User Acceptance Testing as required.
Communicate and work with clients in order to assist and resolve external customer issues.
Business competencies
Education and experience
- University Degree or equivalent
- 5+ years of experience in issue troubleshooting, support or similar role
- Proficiency in SQL is essential
- Experience working in Unix environment
- Familiarity with following technologies (working knowledge an advantage)
- Familiarity with typical protocols like Telnet, FTP would be helpful in day-to-day role.
- Comfortable managing change to Production/Business Critical applications in high-availability environments.
- Experience working within a product/application support team
Commercial awareness
Knowledge of financial markets or financial feeds would be very useful
Management requirements
None
Personal competencies
Personal impact
- The support team is made up of many talented people based in offices throughout the world who all work closely together. The candidate must be able to fit into this structure and communicate with both business and technical people in a professional manner.
- Significant customer service focus with high level of ownership.
- Willingness to learn new skills
- Excellent Problem Solving Skills
- Attention to detail
- Strong inter-personal skills with practical, can-do approach
- Self-motivated, proactive work ethic
- Excellent written/oral communication skills
Communication
Excellent verbal and written communication skills
Teamwork
Ability to collaborate in a team environment.Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
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