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Prepare for review and submission the complaint handling information required for regulatory reporting to FCA
Monitor performance and SLA's of vendors
Managing queries and problems emanating from other support and business units including Treasury, FI, Corporate and Private Banking
Identify, deal and control Nostro reconciliation breaks to limit possible loss exposure for the Bank due to erroneous payments and failed receipts.
Provide statistical data analysis on Investigations
To be responsible for investigation, resolution and reporting of all customer-related complaints
Provide a high-quality onboarding support and service to the Bank's online service users
Maintain SWIFT RMAs.
Perform static data maintenance of client data on core banking system
To be successful in this role you must have the ability to navigate difficult situation when dealing with customers. You must also be able to analyse data and make conclusions and recommendations. In return they are offering a market rate salary (dependant on experience) plus benefits and bonus.