At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.
What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
- Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best
How do we support our employees:
All M&G plc employees will be supported in the workplace through our LifeWorks employee assistance programme which is run by Canada Life. If you need counselling, confidential financial or legal advice. T he service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
The Role:
Data Services Stakeholder Manager
The Data Management Team deliver investment data services for M&G plc, our customers and the regulators.
Against a backdrop of significant transformation, the Data Management Team are looking to recruit an individual who can manage our internal stakeholders, using their exceptional relationship management skills, knowledge and understanding of investment data management.
The successful candidate will deliver efficient engagement processes, ensure there is understanding of our stakeholder's requirements, and use this information to refine and evolve the services of the team, in line with the strategic direction and operating model.
Key Work Level Accountabilities:
Experienced Colleague:
- Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
- For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product
- Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
- Delivers outputs that are clearly defined, using discretion over how to achieve them
- Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations
Key Responsibilities for this role:
- To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk.
- Structuring and delivering efficient and effective engagement management practices for our stakeholders, which support the Data Management Team.
- Key ambassador for the Data Management Team, consolidating the key messages and work being undertaken across the team, delivering presentations, the production and distribution of MI and meeting updates.
- Managing stakeholders across varying levels of seniority and multiple business units throughout the organisation.
- Support all parties within the Data Management Team, understanding the evolving data services which the team deliver.
- Contribute to the design of the Target Operating Model and define the data services, identifying stakeholder and team requirements and position how these data services are currently delivered and can be extended.
- Communicate findings from stakeholders into the Data Management Team, proposing solutions, action plans and supporting the implementation of these.
- Monitor and measure the effectiveness of the data services, working in partnership with the key representatives in the Data Management Team and the stakeholders.
Key Knowledge, Skills & Experience:
- A strong track record of managing stakeholders from across multiple business areas and seniorities.
- Knowledge of data management within a Financial Organisation and an understanding of data management best practices.
- Experience of building a stakeholder management framework, and processes and practices to operate it.
- Strong collaboration experience, with the ability to inspire, support, influence and lead others.
- Demonstrates passion, proactivity and enthusiasm and wants to learn and make a real difference.
- Drives change, has a history of delivering and has a strong focus on business outcomes.
- Excellent written and communication skills, undertaking presentations and chairing meetings.
- Excellent interpersonal skills with the ability to establish long lasting relationships.
- Asset Management experience preferable.
Work Level: Experienced Colleague
Recruiter Name: Atif Ahmad
Closing Date: Thursday 14th January
We live by four behaviours at M&G and we ask all our employees to:
- Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
- Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
- Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
- Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things
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