• Work closely with our sales team to maximise sales opportunities by running discovery calls/workshops and tailored product demos that speak to the needs of our customers
• Ensure a full understanding of the proposed solution/workflow before a customer is signed 
• Debug complex issues by developing a deep understanding of APIs
• Help implement the solution into customers and ensure changes to original workflow are understood internally and externally 
• Work within an agile framework to deliver implementations with our customers
• Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction
• Contribute to our support documents to ensure they're clear and accurate, and research and write new content to fill any gaps
• Help improve the technical knowledge of our sales team
• Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
• Maintain a laser focus on quality, with top-notch written and spoken communication
• Keep abreast of our competition, product development, and changes to the ecosystem

What we are looking for:

• A minimum of 5 years within payments working with APIs and Integrated solutions
• Experience in tech pre-sales process
• Working knowledge of the Payments industry
• Worked in a customer facing role