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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Perform root cause analysis and contribute to problem solving
Ability to provide continuous improvement initiatives and automating recurring tasks
A team player across all sub-teams within Murex Support group
Able to provide quality service to business users
To provide day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office,Finance etc).
Knowledge of FO modules (e-tradepad (pre-trade), simulation, Limits, Livebook) would be essential for daily BAU support.
To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team
Able to work shift hours during support duty week and to carry out implementations on weekends.
To develop monitoring tools/alerts to create proactive actions
To work with third party vendor/support team to provide a seamless support model for the business
Able to take ownership of issues and follow through to closure
To assist in rolling out of new version of the application adhering to the best practices of the release management procedures
To be able to drive himself/herself to learn new things while dealing with daily production support
To communicate effectively and work efficiently with a group of people supporting both functional/technical areas