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The Change Manager is responsible for the Change and Release Management functions, covering both the day-to-day operation and continual improvement. The candidate will drive the implementation and enforcement of the adoption of Change and Release management processes within group IT.
This role will ensure that the Bank's standardized process and procedures are used for efficient and prompt handling of technology changes in responding to customer's requirements, while maximizing value and reducing incident, disruption, and rework. The candidate also ensures the integrity of the live environment is protected by having technology changes that are planned, scheduled, and controlled.
Besides, the candidate should have extensive experience in production support environment, software release, process improvement and automation using industry best practices & tools.
Roles and Responsibilities
Ensure standardized process and procedures are used for efficient handling of changes to minimize incident due to change.
Establish, maintain, and operationalise the process for Change Management
Chair the Change Approval Committee (CAC) meeting and document the minute of meeting
Maintain the IT Event Calendar that comprises of forward schedule of change
Manage, coordinate, monitor, and report on change activities.
Circulate in-scope Requests for Change (RFCs/CMs) to CAC members in advance of meeting to allow prior consideration/review
Communicate with the relevant parties involved with an approved change list to ensure activities are coordinated and carried out according to plan
Produce regular and accurate management reports
Audit and manage the Change Management process improvement cycle.
Responsible for audit-related requests / issues and represent the team to face off auditors (both internal and external)
Play a key role in collaborating with other IT teams in ensuring the highest level of operational service delivery
Enforce change governance, continual service improvement and internal user satisfaction (change process perspective)
Lead and implement the Change Management process activities across various IT functions within the organisation
Act as a focal point for all escalation and communication activities related to users and IT team to ensure effective and efficient execution of change activities.
Build a collaborative relationship with internal stakeholders, business management, and IT management
Highlight and escalate risk & issues to management
Manage Change, Release process documentations
Perform on call standby (1 - 2 weeks in a month based on a roster) for handling emergency changes