Department Description

Corporate Property Services provides internal services to all staff including property administration, facilities management, critical system management, general office administration, mail services and print room functions, protective services as well as office safety.

Purpose of your role

To perform the Corporate Services functions in a way with higher standard of service level.

Key Responsibilities

• Deliver the general services to all internal clients in an efficient and effective way
• Provide Corporate Services Helpdesk support for all incoming service requests through phone calls and emails

• Manage starter/leaver/transferee arrangement, such as access card & keys issuance, floor plan & internal directory update, etc.
• Liaise closely with FIL Global Security Team on all access card related issue such as replacement/temporary card arrangement as well as card activation for overseas staff etc
• Manage the visitor desk/office booking schedule
• Escort the building staff/contractors for both regular and ad hoc office maintenance support (e.g. A/C adjustment hot/cold, light replacement, equipment maintenance, etc)
• Cover for Reception lunch & leave schedule
• Assist in ad hoc project whenever necessary

Experience and Qualifications Required

• Obtain at least 5 year's relevant work experience in sizeable multinational companies
• Good communication skill with customer service focus
• Problem solver and anticipate to solve problems before it can get worsen
• Be attentive to details
• Team spirit with strong sense of commitment to all team members
• Able to work quickly, under pressure and meet deadlines
• Assertive and able to deal effectively with all levels both within and outside the organisation
• Able to work independently, show initiative and take full responsibility for completion of duties
• Sound knowledge of computer skills - MS Word, Excel, PowerPoint
• Proficiency in spoken and written English, Mandarin speaking is preferable