In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department We serve customers across the region where they will enjoy a fully digital experience which is intuitive, transparent and engaging - from the moment they apply, to opening an account, through to their everyday lifestyle needs. Every interaction will be designed to deepen the customer relationship through meaningful conversations and personalised engagement.
The business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. These include our own digital technology innovations as well as solutions provided through our collaboration with FinTech partners.
The focus for UOB's Digital Bank is engagement and this guides the whole experience for our customers.
Job Responsibilities Project manage the end to end implementation of Digital Onboarding capabilities for TMRW / Group Retail across the region a. Serve as a key point of contact - For onboarding expertise, technology and operations team for the onboarding capabilities implementation for the bank b. Digital onboarding strategy - Assist in the development of the overall digital onboarding strategy / roadmap for TMRW and Group Retail c. Serve as the regional point of contact - for various country teams for ongoing support, tracking (Funnel MIS, NPS etc.) and management of Digital Onboarding related improvement or enhancement requirements d. Compliance and Operation Risk - Assist in obtaining and managing compliance / operational risk approval and review
Build and design Onboarding capabilities for deployment - a. Conduct customer and staff immersions - Synthesize staff and customer insights - Personas, journey pains, gains b. Bank Onboarding experience design - To design, develop and implement onboarding process / customer experience and transformation change across the bank implementation within the bank presence
Identify use case and improvements for onboarding capabilities within the journey - Independently or in combination own design discovery for journey optimization work and test process with customers for To be state design journey
Implementation - Independently or in combination own the implementation of design with end to end product management responsibility - from conceptualization to deployment as a Product Owner
PMP, Design thinking/ LEAN methodology, Agile certifications would be preferred
Performing the role of a business lead/ product owner in driving Digital Onboarding capabilities implementation for TMRW Digital / Retail PFS Group
Strong understanding of Digital Onboarding interactions models and possible use cases of deployment
Good understanding of the consumer banking landscape in terms of products, functional teams, services and typical banking applications
Good understanding of AML / KYC / FATCA etc. processes and platforms across the UOB's presence
Strong understanding of design thinking/ human centered design methodology and experience in using it in project implementation
Experience in customer immersions, journey mapping and design
Must demonstrate strong analytical, problem solving, communication and creative skills
5 to 10 years of relevant experience
Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.