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The Asia Retail Bank segment strategy is a well-developed tiered segment model. We are a Regional scale business with 22k Qualified CPC Clients (11 markets), 219k Qualified Citigold Clients (17 markets), 210k Qualified Citi Priority Clients (12 markets), and 4.5MM Citibanking clients.
We have new, non-traditional challengers positioning themselves in different markets and growing rapidly. There is unprecedented emerging affluent growth in Asia, clients using digital is expanding at a rapid pace and there is dramatic increase in cashless clients.
With this in mind, we see an opportunity to build out a digital only value proposition targeting the emerging affluent/ millennial client segment. We are seeking an experienced Program resource to join the team as the Digital Bank Technology/Transformation Lead, with responsibility to lead overarching program activities. In this role, the candidate will work collaboratively with cross-functional partners to ensure our digital value proposition programs are on track against all key program measures (operational, financial and control).
Responsibilities include the following:
Lead the digital/ tech transformation strategy:
Liaise with technology and digital teams to develop the digital/ tech roadmap for digital bank
Support and operationalize the at scale client acquisition strategy via CAW together with TTS, CCB and ICG
Understand Industry landscape and develop business cases for prioritization of new/ enhanced capabilities
Develop new ways of delivering business value - open APIs, artificial intelligence, chatbots, machine learning, big data
Monitor the start-up environment and bring in insights where relevant to augment the digital bank proposition
Lead user centric design thinking projects
Lead the development of integrated digital ecosystems supporting our proposition
Work closely with Product, Engineering and Design teams to coordinate project activities such as the build and launch of new products, features and programs
Coordinate/drive engagement across multiple teams within and outside Retail Bank to ensure program delivery
Partner with Executive leaders across LOB/Functions to remove roadblocks and drive delivery
Manage Program financials and ensure on time/on budget delivery
Experience shepherding projects through Agile SDLC, manage friendly user testing to validate new features, risk tracking and mitigation
Provide thought leadership and drive proactive engagement / forward looking risk management on highest program priorities in an effective and efficient manner
Ideate and execute the digital bank strategic transformation and mass affluent segment acquisition across 17 markets in APAC and EMEA
Partner with the regional digital, technology and country teams to define the roadmap and rollout schedules
Support country through the rollout and transition phase
Define, track and drive adoption of the features, capabilities
Provide regular reports/communications to the region & country
Management support and escalation for high impact production issues impacting the rollout or adoption of capabilities
You should have:
Bachelor's degree in business management or computer science
10+ years in program management/technical program management space, working directly with software development teams
Strong understanding of regional GCB business landscape, regional customer portfolio, business trends, technology and digital trends
Proven experience of project management, with strong ability to take ownership and drive projects independently
A strong commitment to completing deliverables on time
A proactive approach and the ability to identify potential project risk at an early stage in the project life cycle
The ability to efficiently and effectively escalate key project risks to Key Stakeholders
Strong and resourceful problem solver who can manage issues including project related defects working with the various partners
Demonstrated ability to understand and discuss complex technical concepts
Knowledge of online and offline financial businesses
A first-hand working knowledge of current digital technologies
Experience working within an agile methodology (SCRUM, RUP, XP)
It would be great if you also had the following personal attributes:
Experience and ease in interfacing with Senior Management
A track record of project delivery for large, cross-functional, highly technical and complex projects
Experience with building and launching new products or services from the ground up
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations
Possess a natural curiosity and an ability to distill sometimes unfamiliar topics to core issues to make decisions
Solid business judgment
Team player with a strong sense of competing priorities and the interests of various stakeholders with an ability to negotiate, persuade and adapt
Excellent communication skills, both written and verbal, able to communicate effectively with senior internal stakeholders
Ability to manage, develop and motivate virtual teams, and delivering results both as an individual and through virtual teams
Demonstrate through delivery of projects the ability to motivate and influence business partners to deliver on milestones/commitments
Willingness to travel, as required
Job Family Group: Project and Program Management
Job Family: Program Management
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