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Loan Agency Operations, Client Service Analyst, Officer
Citi
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Loan Agency Operations, Client Service Analyst, Officer

Citi

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Details
Posted:
January 7, 2021
Location:
Salary:
Open
Type:
Full Time
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:
  • Perform checker function tonon-Loans Product Processor agency transactions
  • Perform checker function to covenant check-off including Loan to Value (LTV) measurement
  • Instruct Off-shore Operation Team (KLCSC)for exceptional, defaulted or refinancing agency processes
  • Manage the security release and re-assignment with Legal Counsel
  • Conduct Manual Payment Processing (MPP)Segregation of Duties (SOD) function
  • Handle Customer Enquiries (Premium Client/complex deal)
  • Handle the complex post-closing corporate action with Relationship Manager (RM), Transactor and Legal Counsel
  • Handle Loans Trading activities
  • Prepare complex transaction and management reports
  • Participate in System User Acceptance Test (UAT) and Continue of Business (COB) Drill
  • Participate Department and Operation & Technology (O&T) related projects
Qualifications:
  • 3-4 years of relevant experience
  • Experience in customer service preferred
  • Computer proficiency
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence change
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment
Education:
  • Bachelor's degree/University degree or equivalent experience

Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:

Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting

Internal Number: 9696728
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