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Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high calibre professional to join our team as aPayMe UX Lead.
Help define and drive the future of PayMe from HSBC. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what's possible. Provide a clear vision of the future of UX for the services.
Oversee quality of design solutions as they related to UX and Interaction Design.
Elevate and strengthen UX Design as a practice.
Own UX craft and capability output across the program and ensure project deliverables is of the highest quality.
Provide individual and team-level coaching and feedback as it relates to UX Design.
Collaborate with UI team, Data and Insights, User Research, CX team and product management to understand user needs, identify design opportunities and create meaningful product experiences.
Drive a human-centered design process that spans all phases of development.
Frame design solutions and explain thinking and rationale in a compelling way.
Enhance PayMe's overall customer experience to create positive impact on people's perception of the brand
Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
Ensure design principles and aligned UX are clearly translated and articulated in the artifacts
Solid years of experience in UX and Digital Design
Hands on management experience and line management experience; supporting and developing others
Experience in driving process, goals, strategy, vision, methodology, Internal and external relationship management
Working with senior management to drive efficiency
Working under pressure, flexibility to redesign solutions in the face of ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of resources against complex technical deployment
Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
Demonstrates leadership on regulatory and compliance matters.
Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.
To be considered for this role, the relevant rights to work in Hong Kong is required.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.