Looking for an experienced User Experience/ Research person to join a global insurance company.

Your new company

This is a well-known Insurance company. You get to supports their digital transformation project.

Your new role

• Independently execute and manage tests to validate hypothesis and uncover insights
• Lead the decision to apply the correct methodology to different projects and stages to achieve insights in the most efficient manner.
• Work with stakeholders to clearly define and prioritize user research questions and lead the creation of research materials
• Work with local stakeholders and relevant platforms to coordinate all the logistics to carry out the planned research activities
• Manage Insights and UX Strategy activities of assigned projects for on-time delivery
• Able to handle multiple projects concurrently while balancing project work in terms of priority to the Business
• Lead and manage articulated research timelines from planning to execution to reporting
• Independently manage third party research vendors including assessing commercial requirements and logistics.
• Independently propose clear and effective research plans and reach consensus with stakeholders

What you'll need to succeed

• At least 10 years in the user experience research / design field with 4 to 5+ years' experience working in user research and customer experience strategy in medium to large organizations, ideally with experience in financial services.
• Deep knowledge and experience a design thinking practitioner with solid knowhow / hands-on experience of UX processes, and proven customer-centered design methodologies.
• Service Design knowledge and exposure, ideally with hands-on experience .
• Experience with shaping a client centric digital transformation mandate through to articulating the strategy and managing the priorities through to execution.
• Ability to successfully manage and deliver on multiple projects / initiatives with tight timelines in a fast-paced environment.
• University or advance degree in relevant domain such as psychology, user experience, business, marketing, communications, human-computer interaction.
• Business minded and oriented Excellent communication skills - written and verbal
• Strong interpersonal skills and ability to develop relationships to influence change
• Creative problem solving skills with excellent analytical abilities and desire to innovate
• Passionate about the co-creation and collaboration process.

What you need to do now

If you're interested in this role, click "apply now" or for more information and a confidential discussion this role or to find out more about IT and Digital opportunities contact Carina Choi at +852-2230-7437 or Carina.Choi@hays.com.hk Follow Hays for the most up-to-date career advice and insights on the world of work: https://www.linkedin.com/company/hays