• Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.
• Responsible for maintaining strong collaborative relationships with key stakeholders, helping Service Owners and Resource Owners perform their duties in line with regulatory expectations.
• Responsible for identifying Important Business Services (IBS):
• Create and maintain the service taxonomy; review and update service categories;
• Identify and maintain the list of IBS ensure it is approved by the Board annually;
• Work with Service Owners across the business areas to update all IBS maps (incl. all processes, people, tech, data, 3rd parties) on a periodic basis or following a trigger event;
• Ensure updated maps are maintained and stored in the system of record.
• Responsible for establishing and managing process to monitor resilience of IBS and critical resources:
• Define and manage metrics to monitor resilience of IBS and critical resources;
• Coordinate activity to assess resilience of critical resources* that support each IBS (e.g. monthly attestations).

SKILLS AND EXPERIENCE

• Technical knowledge
• Detailed knowledge of the Operational Resilience consultation papers (Dec 2019)
• Demonstrable knowledge of Operational Risk, Operational Resilience and Business Continuity tools, methodologies and best practice
• Experience delivering regulatory change and transformation
• Project Management skills
• Ability to identify and resolve risks and issues, or prompt escalation to programme manager if they are not able to be resolved
• Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables
• Ability to develop solutions to complex problems and makes recommendations to the programme SteerCo
• Communication & influencing skills
• Advocate for Operational Resilience and builds strong relationships with senior stakeholders across all business areas to ensure deliver and embedder of Operational resilience throughout the organisation
• Ability to build collaborative relationships across the business , working closely with internal customers
• Strong interpersonal and leadership skills, persuades and includes others using a range og approaches to achieve deliverables
• No qualifications required; qualified through experience