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AVP, Service Delivery Manager, Service Maintenance Operations - Self-Service Banking (SSB), Consumer Banking Operations, Technology & Operations
DBS Bank Limited
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AVP, Service Delivery Manager, Service Maintenance Operations - Self-Service Banking (SSB), Consumer Banking Operations, Technology & Operations

DBS Bank Limited

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Details
Posted:
January 6, 2021
Location:
Singapore, Singapore
Salary:
Open
Type:
Full Time
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The Role
  • Manage the day-to day servicing operations and implement innovative and best-in-class initiatives within the Servicing Operations portfolio across Singapore Self-Service Banking (SSB) network
  • Partner BUs to understand their needs and their customers' needs to recommend solutions to improve existing operations or meet new business, operational or customer service needs.
  • Lead SSB Deployment and Asset Management
  • Support the delivery and implementation of strategic initiatives and BAU enhancements requested by the business
  • Support application Testing/Functional Testing for SSB related applications
  • Lead test effort providing self-driven task management, test deliverables, test scenarios and test case development, and overall quality oversight.

Responsibilities
  • ​Track and monitor Hardware (ATM) assets life cycle (from procure-to-pay)​
  • Maintain updated and accurate records of inventory, including transfers.
  • Prepare monthly inventory reports and reconciliation of Inventory
  • Perform inventory cycle/stock counts
  • Develop and implement improvement to existing operational procedures in order to maximize efficiency and cut operations costs
  • Review processes and identify areas for improvement and risk control
  • Provide operational support to BUs for new initiatives
  • Take charge of ad-hoc projects and tasks assigned
  • Perform all testing activities for initiatives across one or more assigned projects.
  • Design, develop and execute Sanity/Regression/SIT/UAT Test Cases, Test scenarios using test management tools, defect logging/tracking and managing issues and status metrics

Requirements
  • Bachelor's degree with min. 5 years of project life cycle experience in the Financial Services Industry
  • Min. 2 to 3 years of relevant testing experience (SIT, Performance and Regression testing)
  • Experience in leading systems development and business process improvement initiatives
  • Possess re-engineering/six sigma capabilities
  • Domain expertise in Self Service Machines like ATM, Recyclers, or consumer banking products and processes will be an added advantage
  • Strong leadership skill with analytical and decision-making capability
  • Excellent interpersonal and communication skills
  • Strong people-relations and influencing skills
  • Critical thinking capability - ability to suggest improvements and identify risks
  • Strong Service orientation skill - ability to prioritize and manage stakeholders' expectations
  • A highly organized team player with solid project management skills

Apply Now​
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Internal Number: 9685811
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