Principal Accountabilities:

• Day-to-day technical expert on the Postillion domain:
  • Act as a dependable point of contact for all customers, both internal and external
  • Define action paths and estimates for issues and tasks
  • Deliver full and complete issue information to vendors and other support resources
• Enhancement and Project Delivery:
  • Participate fully in fact-finding and requirement discovery
  • Assist in defining and documenting requirements
  • Provide estimates for new projects and enhancements
  • Co-ordinate with all stakeholders and vendors to expedite delivery
  • Deliver project artefacts on-time and to specification
  • Define test-cases and perform testing of artefacts and deliverables
  • Participate in and lead certification rounds with Card Schemes
  • Document and perform implementations minimising downtime and impact
• Support and Issue Resolution:
  • Leverage expertise and skills to expedite issue resolution
  • Investigate and triage issues and clarifications received from all stakeholders
• Overall participation in the Delivery Team:
  • Help and assist colleagues and customers with knowledge-building and -transfer
  • Provide timely and effective responses on queries and concerns
  • Liaise with other technical colleagues to drive projects to successful conclusion
• Contribute to the overall strategy for the Postillion system:
  • Surface and mitigate Risks and Issues affecting the system
  • Provide detailed input into the suggested application roadmap

Secondary Accountabilities:

• Relationship Building and Stakeholder Management
  • Build relationships with peers and customer contacts
  • Ensure internal customers and external clients are satisfied with delivery and execution
  • Influence stakeholders towards optimal cost-effective solutions.

Qualifications, Knowledge, Skills and Experience:

• Bachelor's Degree in Computer or Information Sciences
• 5-10+ years of Payments / Debit Card / Postillion experience
• Strong SQL knowledge and Windows development background
• Deep understanding of ISO 8583 and ATM communication protocols (e.g. NDC+)
• API development and testing skills, particularly XML / JSON / Restful technologies
• Testing and Certification tool experience e.g. MasterCard / VISA / ACI Asset
• Goal oriented, action focused, and strong problem-solving ability
• Soft-skills and customer-facing experience