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Technical Assistance Center (TAC): Helpdesk Technician (1729)
November 10, 2020
Job Description and Responsibilities
Interactive Brokers Hong Kong Limited (www.ibkr.com) is looking to hire a highly motivated individual for a Technical Assistance Center helpdesk position who is looking to expand their technical skills while learning more about the financial industry. Our Trader Workstation (TWS) is a Java-based proprietary trading platform that allows end-users to trade from their home or office. A TAC Technician is expected to consistently provide friendly and informative technical support to Interactive Brokers' clients. [i] Effective investigation and troubleshooting is maintained by keeping up to date with the latest technology developments, achievements and trends.
[i] Candidates will be expected to demonstrate in-depth understanding of troubleshooting problems with a general IT test.
Provide real-time technical support of IB applications through either phone or chat communication, along with tickets and emails customers may send to IB. The successful candidate will also be required to perform other tasks provided by the local regional supervisor or the Global Head of TAC. The core competencies include:
Operating Systems (Windows/Mac OS X/Linux) and Mobile Operating System (iOS/Android) support
DNS, TCP/IP and General Network Configuration Support
Hands-on PC, Tablet, and Mobile Troubleshooting
Helpdesk support experience and real-time troubleshooting
Experience working in a global team environment
Exposure to Java and web based applications is a plus
Experience working with online security and security devices is a plus
Programming experience is a plus
Company Overview Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field. Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools. Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg,Russia, Singapore, Switzerland and United Kingdom. IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world. Click HERE to view a short video with a few words from current Interactive Brokers employees. (If the hyperlink is not active, copy and paste the following URL in your browser: https://www.interactivebrokers.com/en/index.php?f=31899 ) For more information, please visit www.ibkr.com/info