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Provide leadership to diverse team, including managers and team leads, that have responsibility for operational oversight of complex and high risk mortgage and bank lending products. Provide coaching, development and support to staff members to ensure timely and accurate execution of daily functions, executed by internal and external business partners, while meeting all compliance and regulatory requirements. Drive implementation of process improvements ensuring all processes and procedures are appropriately documented. Serve as leader resource and subject matter expert in project and lending driven initiatives.
Provide leadership and coaching to direct reports, including providing work direction and support to team on process, procedures, escalated and complex issues. Develop methods to measure and report on department performance, ensuring resources are properly allocated and workload is managed to meet all accuracy, transactional processing, quality metrics and standards, and compliance and regulatory requirements.
Drive and provide leadership to management team to implement process improvements, proactively identifying and resolving complex business issues to improve efficiencies and increase operational effectiveness. Provide oversight of policies and procedures, ensuring all procedures are appropriately documented and reviewed to meet compliance and regulatory requirements. Work with internal and external business partners to effectively identify and minimize risk.
Serve as lead resource and subject matter expert in projects and lending driven initiatives within team and across operations, that generally have larger enterprise-wide impacts.
Provide leadership and coaching to management team through appropriate leadership techniques, including goal setting, managing performance, coaching and developing staff to promote both individual and team success. Provide leadership and guidance on all levels of processes and procedures as well as compliance and regulatory requirements. Consider impacts related to implemented changes and communicates appropriately.
College degree or equivalent.
7+ years mortgage and lending experience.
Extensive experience working in lending operations, processing or customer service team.
Strong working knowledge of mortgage operations processes (origination through servicing), policies,techniques, and applicable regulations.
Strong consultative and relationship building skills with the ability to effectively partner and influence both internal and external partners.
Demonstrated people leadership experience gained through direct leadership.
Strong communication skills, including ability to explain complex issues in an understandable manner.