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DWP is the UK's largest government department. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives. We are looking for Infrastructure Engineers with skills and experience in Desktop to work with us on a once-in-a-generation digital transformation of these services.
Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative, scalable digital solutions that make a difference to the lives of our 22 million users and to our amazing DWP colleagues.
Delivery. Work. Projects.
You'll be joining our Tech Services team. We deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP's ambitious objectives.
As an engineer you'll be contributing to the delivery of high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
For us, the role of a Desktop Infrastructure Engineer is to engineer support and maintenance of infrastructure solutions and services. We provide and operate desktop services including office products, virtualised technologies and distribution toolsets, to improve system health and reliability.
You'll work in a team of infrastructure specialists and engineers making sure services are delivered and used as required. The infrastructure engineering team also work with and supports third parties to provide infrastructure services, and you'll work with other stakeholders and users to deliver 2nd line support.
You'll also be part of wider Infrastructure and Engineering communities with loads of opportunities to learn, develop and move into other areas of engineering or to become a real deep specialist.
Get a sense of what it is like to build a brilliant career as part of our Infrastructure community here: https://dwpdigital.blog.gov.uk/2020/10/29/the-best-move-i-ever-made-my-career-change-to-infrastructure-services/
What skills, knowledge and experience will you need?
Significant experience acting as 2nd line support for incidents, problems and changes to infrastructure solutions and services.
Experience of performing the administration and support of all infrastructure solutions and services, specifically: Windows 10, Citrix Environments, Office 365, and DNS/DHCP.
Experience of technical-change impacting and performing changes in a live service environment.
Ability to troubleshoot and resolve complex issues across multiple technology domains.
Ability to effectively communicate at different levels, across level 3 technical teams, business users, architecture and 3rd party suppliers and end users.
Strong stakeholder management skillsets, with ability to communicate effectively across all organisational levels.
Successful candidates must be willing to undertake SC clearance prior to taking up duty.
Where You'll Work
You'll join us in our brilliant digital hub in Manchester. Find out more about our Manchester hub here: https://careers.dwp.gov.uk/our-locations/manchester/
We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.
Details. Wages. Perks.
In return for your skills we offer competitive salary up to £40,666 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:
Family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Professional development, coaching, mentoring and career progression opportunities.
CLICK APPLY for more information and to start your application. If you want to talk about this opportunity before you apply contact me via