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Mobile & Messaging Lead - Wealth and Personal Banking
November 4, 2020
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCov), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process will be on hand to answer any questions you might have.
Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs. offers opportunities, support and rewards that will take you further. We are currently seeking a high calibre professional to join our team as a Mobile and Messaging Lead.
Responsible for the overall mobile roadmap and pipeline prioritization in collaboration with AMH Value Streams and global stakeholders
Create compelling and engaging mobile experiences that leverage HSBC's global scale and distribution
Curate the mobile app experience horizontally and ensuring that features are executed in line with mobile design principles, customer experience objectives and are supported by business and customer OKRs
Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities, to help inform product roadmap
Utilize data always to inform roadmap prioritization decisions
Work in a facilitative manner to build capability in progressing objectives, but does not lose sight of profitability, productivity and customer outcomes
Have a clear understanding of customer needs, market trends, business value and mobile first technologies and defines a digital strategy that takes them into consideration
Continuously assesses competitive landscape, emerging technologies and business models to ensure the AMH mobile proposition remains competitive
Create sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes, driving out waste, duplication and paper, to deliver the best possible customer experience
Lead and develop a team of Digital Product Managers and Digital Platforms Managers, to drive the desired customer and business outcomes
Expert level of digital product management experience
Intermediate mobile product management experience
Experience working in Asia with Hong Kong as a preference
Experience working with distributed teams with ability to work effectively to deliver targets across diverse cultures
Passionate about great mobile experiences, especially in personal finance and money
Customer obsessed with a track record of putting the customer first in every decision
Data driven and is able to utilize data to inform decision making and hold others to account to make data driven decisions
Strong commercial acumen and ability to link data to business and customer outcomes
Demonstrable experience with Agile methodologies such as Kanban, Scrum and tools such as Jira, Confluence, Slack
A proven connector with the ability to build relationships across matrixed organizations and influence outcomes
Proven ability to influence large teams without direct leadership authority
Strong communication skills and the ability to take stakeholders on the journey to execute the mobile vision
Comfortable working through ambiguity and ability to balance and respond to shifting or competing priorities
Accountable and able to take ownership of own and teams decisions and delivers upon commitments
Energetic, positive, team player
Excellent organizational and planning skills
A flexible approach to work and working hours
Bachelor's degree or equivalent
To be considered for this role, the relevant rights to work in Hong Kong is required.
You'll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.