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Senior Operation Manager (Business System & Procedure Management Division)
Bank Of China (Hong Kong) Limited
November 2, 2020
Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
Ensure AML compliance level with local rules and regulations as well as keeping abreast of the Bank's policies
Perform regular review of end-to-end processes and identify areas for enhancement to ensure operational efficiency and effectiveness as well as quality customer experience;
Liaise and collaborate with different business units to design, review and unify the operation and system workflow and ensure the consistency in customer experience;
Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
Provide advisory support on procedural issues of retail banking business
University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
Minimum 5 years' retail banking experience in procedure formulation, process enhancement or project management, preferably with control and compliance related exposure ;
Strong understanding on retail banking operations with knowledge of industrial's regulatory requirements in Hong Kong
Self-motivation with excellent interpersonal, communications and presentation skills;
Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
Fluency in both written and spoken English & Mandarin.