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The esteemed organisation is one of the leaders in providing high-performance blockchain solutions, looking for dynamic individuals to join their team.
Introduction to the role: The organization is looking for an experienced exchange operations engineers to join their operations team, responsible for ensuring 24 by 7 service availability, operations execution and management of their platform.
Monitor system availability, latency, data integrity, capacity and overall health
Effectively escalate service outages and drive incident management process
Track transactions throughout the trade lifecycle by reviewing system logs
Respond to Help Desk queries related to system or business transactions
Channel product/ feature related queries to the product development teams
Post-execution for trade processing, settlement, reconciliation and reporting functions
Identification, investigation and resolution of errors, discrepancies and queries promptly to ensure timely settlements
Qualifications and Profile
Bachelor's degree or above
10+ years of relevant working experience with a strong technical and operational background
Experience in fintech, blockchain industries is preferred, preferably within a financial context
Experience working in a cloud environment (AWS or GCP)
Familiar with programming languages and tools such as Perl, FIX and Python.
Ability to multitask, problem-solve and have great attention to detail
Team orientated with ability to take ownership of the operations function and prioritise effectively
Familiar working with Linux/ Windows operating systems to be able to view and interpret transaction/ system logs
Analytical and able to problem solve logically
Excellent written and verbal communication skills to handle multiple-party, complex issues spanning technical and business domains