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Undertake daily operational checks, investigating and resolving any problems identified.
Answer, evaluate and prioritise incoming telephone, voice mail, email and in person requests for assistance from users experiencing problems related to IT.
Ensure IT incidents that dealt with are logged in the defined service desk tool and tracked through to resolution and where possible implement steps to prevent re-occurrence.
Provide IT support for all aspects of the internal IT Infrastructure including but not limited to the desktop, server, network and telephony infrastructure.
Conduct appropriate levels of troubleshooting and ensure that high priority incidents or incidents that require more detailed technical knowledge to resolve are escalated to the relevant senior members of IT.
Two to five years of experience in financial services sector
Good interpersonal skills – able to communicate well to both internal and external clients in written and oral form
Good Knowledge the Microsoft Stack and key technologies associated with it. Active Directory, Group Policy, DNS, DHCP and TCP/IP.
Good knowledge on the fundamentals of networking including TCP/IP and routing protocols.
Good knowledge on the fundamentals of IT security.