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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Lead and oversees various digital acquisition journey across platforms to ensure consistency from onboarding till fulfilment
Re-imagine the onboarding journey considering KYC/AML requirements and friction points experienced by our customers
Collaborating with different stakeholders who often have different set of concerns
Responsible for end-to-end digital product launch to ensure timely and smooth rollout
Develop ideas to grow online acquisition channel share and conversion funnel across our digital platforms
Be the internal and external evangelist for your products, helping stakeholders understand product benefits and USPs
Drive customer immersions and champion the voice of customers by means of quantification (data) and qualification (verbatim) with any stakeholders
Develop and implement product launch communications plan focus on increasing awareness and adoption of new Digital Products
Support post-implementation tasks such as user training to touch-points, production problem investigation, post implementation review and escalation
Relevant experience in product and project management
Be highly aware of market trend, new technologies, new Fintech products and advisory technologies
Self-motivated, detail-oriented and take charge of responsibilities/area of duties assigned
Customer centric with eye for details, to develop best in class digital customer journey
Team player with good communication and interpersonal skills
Ability to adjust to constantly changing priorities
A positive, can-do attitude that motivates and inspires other
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.