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Job Purpose: The Regional Technology Specialist position is an individual contributor SME role requiring expertise in security technology systems and applications. The incumbent supports the region in research, planning, implementation and maintenance of up to date technologies, hardware and software in line with the evolving technology needs of CSIS. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Job Background: Technology plays an increasingly larger role in CSIS. The needs of the security and investigations staff are becoming more technically complex. Support and development of these capabilities are essential to ensure we maintain the high level of service we provide to Citigroup in compliance with the information security standards and internal policies. The Regional Technology Specialist is integrated within the Regional Operations Team. Plays critical role in addressing the technology related tasks of the APAC region. Key Responsibilities:
Support all security access control and surveillance systems in CTI compliant way
Provide production support to access control systems
Ensure compliance of access control system with Citi IT policies and standards
Assist the Information Security Officer and the Risk and Control team
Work as CSIS/security representative in projects with Security Engineering (formerly CATE) on bringing in access control software to compatibility with Citi network specifications
Support in-country based security managers in connecting security systems to Citi network, including management of firewall rules, interaction with global and regional network teams.
Contribute to the design of tech rooms from CSIS perspective during new projects
Be the subject matter expert all access control products
Provide system admin support to CSIS internal systems
Assist security system consolidation, remediation and standardization projects
Assist Security managers with daily technology execution
Provide in person guidance and update on technology related queries
Create and deliver briefing content for CSIS user groups
Coordinate the regional security technology needs and requirements, represent the region on the global forums
Follow up and assist regional changes and projects
Be the main point of contact between CSIS functions and CSIS Global Technology team for all CSIS products/equipment used in Security, Investigations, GIA and Cyber organizations.Such as: Case Management System (CMS), Global Security Management System (GSMS) and Honeywell ProWatch (Access control systems for Security).
To have the knowledge to be able to transfer/translate business needs into functional specifications
Test system functionalities
Maintain/oversight system related changes if needed, have the understanding of a change request - its implementation complexities, resource need, applicability of a request, etc.
Knowledge and Experience:
Experience in working in an International Team environment desired;
Experience with software implementation and maintenance is favorable
Skills: Basic knowledge/experience in the following areas is required:
Understanding of network design techniques (intranet, LAN, VLAN etc.)
Database management basics
Information and Data Security experience
Identity and Access management knowledge
Change management knowledge
Basic project management knowledge/certification
Affinity for new technology implementation
The below listed knowledge/experience is preferable but not required:
Enhanced Database management experience like: proficient in T-SQL and PL/SQL, Oracle, SAS, Cognos, Microstrategy, Business Objects Webi, Universe designer,
Microsoft SharePoint management and development;
Various scripting and development languages like Java, VB.net, HTML5, C#, Python, Java Scripting or Flex
Access Control, Surveillance or Biometric system experience
Minimum associate degree is preferred
Proven work history of three years with the listed technical skills;
Certifications in the listed skills desired, but not required; Additional certifications or experience in Project Management strongly desired;
Cooperative and strong team player with good communication skills
Good written and verbal skills in English
Ability to work with a geographically dispersed team
Proactivity and high problem solving skills
Ability to work independently
Ability to train and teach people
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Corporate Services Job Family: Security Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting