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Providing oversight and governance of HR Designs for Mexico, as part of the implementation of a new payroll, time off and benefits solution and the demise of an old HR master system.
understanding business demands and priorities, legislative and regulatory changes, and innovations in HR practice and technology as well as the global design baseline
Owning specific solution areas and issues through to resolution; acting as Design Lead for Mexico key projects and initiatives
Applying employee experience / service mindset to develop solutions and moving them further towards end to end business outcomes.
Coordinating the GSOs, other HR and HR IT stakeholders to ensure new and changed solutions, are optimal, implications are fully understood, and have been appropriately impact assessed, and any necessary mitigation is carried out before deployment
Design Authority: Responsible for undertaking specific business analysis for design items / requirements and managing these through to closure, through an agreed action plan with GSOs and IT Leads, ensuring that the business analysis is thorough, communicated and signed off by the Design Authority (including preparing DA packs and following through the design decisions to closure)
Responsible for the end to end design of key solution areas and resolution of service issues for Mexico
Ensuring desired business outcomes are understood, agreed and then measured are part of project work
Responsible for ensuring that all relevant impact assessments to the process and service are appropriately understood, assessed and signed-off whilst IT impacts are managed in a coordinated way.
Responsible for ensuring that adequate action plans to implement these changes are drafted by the relevant GSO and the correct governance model is followed
Responsible for providing expertise and support to HR GSOs, SMEs and local stakeholders in understanding the impact of design decisions, quarterly system releases and other technology considerations
Aligning SuccessFactors to deliver effective releases across modules in line with Mexico business requirements
Varying degrees of knowledge and experience across the GSO community
Ensuring that all design decisions are made with awareness of their impacts and underlying assumptions
Act as an effective interface between senior stakeholders and technical experts
Bridge the gap between customer experience and technology ensuring full end to end performance
Fluent in Spanish is a must
Experience in HR with a strong understanding of the impact HR processes have upon HR Systems and Delivery Services
Experience within a Design Authority in major transformation programme
Knowledge and experience of running HR projects in line with the IT delivery cycles
Strong facilitation skills particularly the proven ability to manage meetings and forge consensus amongst stakeholders across multiple workstreams / SME areas
Strategic thinking supported by strong business analysis skills to develop robust service design solutions
Excellent eye for detail and a proven ability to think through and clearly articulate complex issues
Good communication, interpersonal and client facing skills
Both a teamwork approach and self-motivated self-sufficiency
Ability to work flexibly, take responsibility for all areas of work as required and adapt to change
Sound judgemental skills to identify and resolve challenges and issues.
Independent / Creative Thinking
Stakeholder Management / Influencing
Excellent written and verbal communication skills with ability to effectively target messages to different audiences
Ideally strong knowledge of SuccessFactors but other HR solutions are acceptable