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Key Responsibilities: o Manage design, implementation, overseeing build, validation and closure phases for various projects o Plan implementation tasks, including change management and communication o Manage vendor interaction and activities o Validate installed solution against design record o Coordinate testing of installed solution with customer environment o Monitor day 1 activities and troubleshoot new product deployment o Direct liaison with other development and support teams locally and globally o Provide technical expertise during audits o Work with global teams on global standards and configuration to build "Best In Class" standards
Key Skills: o Experience in managing enterprise-scale voice deployments on a variety of platforms o Familiarity with a heavily controls-focused environment highly desirable o Experience in customer support in a time-critical environment on implementation and driving project deployment. o Networking experience (CCNP level) preferred. o Knowledge on NICE Voice recording in a large, multi-site, global telephony environment o Knowledge on NICE Engage, RTA, NTR and CS products. o Knowledge of Voice recording and integration with 3rd party devices. o Experience in a financial services environment is highly desirable but not essential o Strong communication, organization and planning skills o Ability to react to a dynamic environment o Strong problem-solving skills and analytical approach o Strong team-player and collaborator o Fluent English written and spoken o Certified with NICE Engage, NIM 4.1, NTR, RTA, CS, Voice Biometrics
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG Time Type : Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .