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Who we are looking for State Street Alpha brings together our clients' choice of real-time data and intelligence across the investment cycle to help them make better decisions and deliver growth for their clients. Alpha gives clients access to the complete investment cycle with the power of choice. We are the partner who can help them streamline and improve their day-to-day operations - freeing them to focus on innovation and growth. State Street is seeking a skilled client facing and proven Business Change Manager for Alpha implementation projects. The Business Change Manager will lead and work with Internal and external teams to execute Business user acceptance testing, Client integration and user acceptance testing for the enterprise suite of Alpha applications to validate front, middle and back office services in order to help facilitate the transformation into the Future State Operating Model. Why this role is important to us The team you will be joining is a part of State Street Alpha Professional Services. State Street Alpha gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for As Alpha APAC Client Change Manager, Vice President you will:
Partnering with the client to help them understand the new services to be delivered and prepare for the impact and change on their current operating model
Design an Operational Readiness program to ensure appropriate training, documentation and testing is completed
Drive the definition and documentation of current and future state models, workarounds, known differences as required
Drive the completion of SLA's, Service Documentation, User Manuals
Ensure all relevant process flows and procedures are adequately documented, reviewed and understood
Partner with the Alpha Test Team and act as the client facing lead for the end to end testing program
Provide the client perspective to help drive an appropriate test strategy and approach to meet client expectations
Present testing results and updates to the client, including explanation of outcomes, issues and risks
Lead joint Triage Process for defects identified during test execution, manage defect resolution
Define appropriate Success Criteria to obtain client sign off throughout the testing lifecycle
Act as a single point of contact for the client for all testing & validation activities
Track client readiness for test execution, assess issues and escalate risks at the right time to stakeholders and senior management.
Develop a Go Live criteria designed to demonstrate to the client and internal stakeholders that the news service is operationally ready
Be responsible for managing the client Go Live process
Work closely with the client to ensure anticipated benefits are realized from new services
Identify opportunities to enhance service delivery, operating model and client user experience
Oversee testing and implementation of new and additional services
What we value State Street considers all disciplines when hiring for a job and seeks out candidates who demonstrate the following:
Strong relationship management skills, ability to drive and influence discussions with clients and external parties.
Ability to work on large projects and prioritize work accordingly
Effective organizational, decision making, and communication skills
Excellent analytical and interpersonal skills, verbal and written communication and presentation skills
Balance of Technical /Business & Quality Assurance, excellent presentation skills.
Experience in software development, technical & functional analysis, testing practices, business solutioning, middle and back office service industry experience
Experience in leading and implementing change programs including new services and operating models
Experience in the financial services industry or global consulting firm: preferably Middle Office / Back office business processing
Excellent business understanding of Process and data in Transaction Management, Recording Keeping, Corporate Actions, OTC derivatives, Performance & analytics, Reconciliation, Reporting, Cash Management, etc.
Domain knowledge and be able to understand the various listed instrument types like Equities, Bonds, Futures, Options, etc.
Support a culture of commitment, team work, productivity and hard work alongside diversity and work life balance.
Education & Preferred Qualifications
Bachelor's degree or above
8+ years of financial industry experience across front office functionality along with middle (IBOR) and back office systems, services and data domains
Prior experience leading large scale client conversions and onboarding efforts in the financial industry
About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers