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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Provide L3 expertise for incident and problem management; security incident responses and root cause analysis
Responsible to work with respective countries' s network team members on the review of network architecture and design, troubleshooting, as well as standardization of the network design.
Responsible to work with the respective server and application teams' members in troubleshooting and identify root cause, related to network.
Responsible to work with the respective network vendors' support teams for the troubleshooting, identification and resolution of network problems.
Responsible for network devices, as well as appliances, vulnerability review and assessment.
Responsible for change implementation review, assessment and perform change on network devices during Bank's Green zone time which is night hours.
Responsible to conduct post implementation review on areas of improvement and tuning.
Responsible to conduct and train junior engineers in the same team, i.e. to equipped them with the knowledge to run and maintain campus network.
Gather user' hosting requirement, do product research, if necessary, of users' products, do network assessment and advice various teams for network related requirements.
Coordinate with information security governance team to align IT infrastructure with established standards.
Ensure system compliance with all established information security policies
Perform period health check of network devices.
Assist Level 2 Support Engineers during problem determination and resolution whenever necessary.
Device Access management
Performance and historical trend analysis
Develop processes for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes.
Prepare technical reports, memoranda, and instructional manuals as documentation of network design and operational requirements.
Ready to be on call for 24x7 support
The candidate should have 12 years and above of network engineer experience with the following skills and competencies:
Knowledge and experience in troubleshooting of low latency network architecture.
Knowledge and experience in employing and using various networking trace tools, i.e. Sniffer, Wireshark, riverbed net profiler, NetBrain, Gigamon etc.
Knowledge and experience in using network management systems, i.e SolarWinds, Nagios, Syslog Kibana etc.
Pro-active, dynamic and with good analytical/conceptual thinking.
Knowledge of cloud based network technologies and architecture such as AWS.
Hands on knowledge of routing, switching and other network infrastructure technologies such as:
MPLS, dark fiber
DMVPN, IPSec ,IPSLA
Bachelor's degree in engineering or computer science
5-7 years of experience in supporting complex banking IT environment or equivalent