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Client Experience Management is accountable for many aspects of client operational service, including the provision of effective client query management. This position is located in Atlanta. Responsibilities include servicing client inquiries, creating ad hoc deliverables to meet client needs, web user support and maintenance, and partnering with global colleagues to advance a globally aligned vision and business model.
Responsibilities will include (but are not restricted to) the following:
Delivering an extraordinary client experience via front-line service to clients and related third parties, including fielding and responding to client queries and the creation of accurate and meaningful ad hoc reports
Thrive in a culture of excellence, innovation, communication, and accountability, where all members of the team are motivated to go above and beyond, and think globally and creatively
Assist in the analysis of trends in queries to constantly improve service and client deliverables
Understand flow of client, market, and fund information across BlackRock and external data providers
Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations for improvement
Understand the risk environment within the department - promote risk awareness, assessment, and control
Participating in cross training efforts on all partner functions, to include knowledge transfer of all operational and compliance procedures
BS/BA in business, finance, accounting, economics, or related field
Keen interest in investment products and a preference of 1-3 years of financial services experience, especially investment management
Outstanding client service skills, maturity and judgment in dealing directly with clientele
Exceptional written and verbal communication skills
Outstanding work ethic and willingness to contribute beyond the scope of one's role to achieve team and firm objectives
Excellent attention to detail, extremely accurate and well organized
Strong analytical and problem solving skills with the ability to synthesize information, summarize issues and think creatively
Sharp control/risk mitigation approach with ability to know when to escalate issues
Ability to operate effectively under tight deadlines and to prioritize work with strong emphasis on time management
Able to exercise sound judgment and to appropriately document conclusions
Ability and desire to work in a team environment; willingness to ask questions but also to learn independently
Proficiency in Microsoft Office and an aptitude for learning new applications
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of September 30, 2020, the firm managed approximately $7.81 trillion in assets on behalf of investors worldwide.
For additional information on BlackRock, please visit www.blackrock.com/corporate | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock .
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.