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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Administrative Support Provide high level quality administrative support to the Head of Retail Banking for UAE
Responsible to ensure smooth operations for the Retail Banking UAE office which includes:
Proactively manage Retail Banking Head appointments, emails, travel, correspondence and preparation for all meetings.
Prepare and manage communications: emails, letters, internal and external telephone calls, memos and faxes, in a timely and professional manner
Effective management, prioritisation and routing of verbal and written enquiries, multitasking under pressure whilst remaining calm and professional at all times
Appropriate, clear, accurate and timely communication with all levels of staff. Actively engage with the Retail Banking Management team. Ensure that all relevant information/memos to the Head of Retail Banking are accurately cascaded to relevant team members
Resolve complaints and deal with issues highlighted by the Head of Retail Banking.
Plan and coordinate the induction for new team members who report to the Head of Retail Banking. Arrange for logistics for the new joiner like Bank ID's, IT requirements, etc
Anticipate future (communication) requirements and use initiative to minimise the impact of this unforeseen work
Administer all relevant system transactions on behalf of the Head of Retail Banking, as his delegated authority (including Travel & Expense, PeopleSoft, e-Procurement and RMS)
Ensure archives and files are maintained in effective formats
Assist with the smooth running of the Head of Retail Banking office and ensure premises and IT issues are promptly addressed.
Effectively maintain and manage all office and filing systems and ensure that the office is well kept
Work independently, with minimal guidance whenever necessary
Assist in delivering various ad-hoc projects for the Head of Retail Banking (as required) to time, quality and budget
Financial and resource management administrative support
Coordinate and support the Head of Retail Banking budget and headcount tracking, and cost centre management as required, to deliver greater transparency on headcount and costs, including:
Timely and accurate verification and processing of invoices and expense claims. Manage and drive down costs on items like transport, travel, stationery and telephones. Prompt escalation of issues to the Head of Retail Banking.
Complete detailed objectives spot checks
Monitor Growth Plans completion rates and quality standards, sharing results with the Head of Retail Banking
Monitor Leave plans and ensure block leave is planned and taken by team members
Drive My voice completion rates and coordinate planning session arrangements
Strong understanding of key stakeholders and their relationship to managers role
Effective communication with and management of key stakeholders, both internal and external, building trust and positive relationships to exceed expectations
Effective partnering with other PAs in country, region and the broader network, to share knowledge and expertise, and resolve issues
Regulatory and Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support UAE Retail Banking team to achieve the outcomes set out in the Bank's Conduct Principles: The Right Environment.
Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Head of Retail Banking, UAE
UAE Retail Banking Management Team
AME Regional Head of Retail Banking's office
UAE Country CEO's office
UAE Country Management Group
Group Head, Retail Banking's office
AME Regional CEO's office
AME Regional Retail Banking Management Team
UAE Internal support functions - Finance, IT, Vendor Management
Embed Here for good and Group's brand and values in UAE Retail Banking team by complying with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours
Our Ideal Candidate
Ability to work with senior management
High standards of professional integrity and strong work ethics
Responsible, adaptable and reliable
Collaborate to achieve objectives
Understanding the business strategy
Good understanding of the financial sector environment
Operate efficiently and effectively
Flexibility, adaptability and change responsiveness in an atmosphere of constantly shifting priorities
Possess the maturity and ability to work independently.
The ability to multi-task, manage time effectively and perform under pressure
Organized and detail oriented
Strong English writing skills
Excellent communication and strong team orientation.
Adept in Technology
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.