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HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking an ambitious individual to join our team as an Account Manager, Client Service (China Desk).
Manage a portfolio of China headquartered or multi-national corporations
Be accountable for the identification of opportunities for delivering Client Service excellence locally and regionally and effectively managing any risks and issues
Identify and introduce service improvements to improve the overall client experience
Resolve cash management related client service issues and challenges as the final escalation point
Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
Identifying and recommending Global Liquidity and Cash Management (GLCM) products and providing superior service support for all GLCM solutions
Analysing clients activities and providing advice and suggestions for client improvement
Generate cross country and function referrals including Global Businesses, e.g. Private Banking, GBM, RBWM, as appropriate
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
Interaction with other global GLCM units including clients, global service teams, Sales, Product Management and other elements of Client Management.
Provide analysis and recommendations to senior management and ongoing partnership with client service teams
Maintain regular dialogue with client service staff to foster teamwork and cooperation
Provide guidance to in country staff on service related issues
Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted
Identify client requirements, working with RM's and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC's share of our client's business
Work closely with Sales to provide input and ensure proper levels of support are achievable
This role in the China Desk will have daily frequent liaison with China HQ and multi-national corporations, hence, fluent written and spoken Mandarin is highly preferred
Previous experience working in the banking industry and with China HQ multi-national corporations will be an advantage
Knowledge of industry standards related to Cash Management products and services
Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
Proven ability to deliver creative and flexible customer solutions.
Ability to understand a customer's business and the fundamentals of running a business
Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels
Excellent time management, planning and organization skills
Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Experience in driving team and individual performance to achieve customer and financial targets
Strong leadership and team motivational skills
Proven coaching and performance management skills.
To be considered for this role, the relevant rights to work in Singapore is required.
You'll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited