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The Business Analyst is an integral part of a feature team, and also a member of the wider Business Analysis community - reporting to a senior Business Analyst within Customer Technology department. The role normally works as part of an agile feature team as the sole Business Analyst on the team.
The Business Analyst is generally responsible for understanding of user and business needs and supporting feature teams to visualise and deliver desired business outcomes. The Business Analyst requires a good understanding in one more areas / products of the Customer & Distribution business. The role contributes to the positive change of those systems and processes from a backlog of features. They work as an integral part of the team building key relationships with peers in business and technology.
They will be an active player in the BA community across Customer Technology collaborating with other Business Analysts working on similar types of work
What I'll be doing - your accountabilities:
Investigating, understanding and capturing requirements: You'll work with the others in your feature team to work on requirements, to present them in a way that can be understood, and to support their build and implementation. This may be with internal teams or partners who are third parties.
Contribute to their team and produce the right outcomes: You'll work with the Business Analysts to help them to do the right activities and to produce the right outputs. You will step in and be part of the team where necessary.
Unblock problems and issues: Work with the team to anticipate and unblock issues that they may encounter. You'll need to be finding solutions to the problems encountered and facilitate their implementation.
Prioritisation: Where there is more demand than supply, help prioritise in creative ways so the work can be completed.
Be an active contributor in the Business Analysis community: Participate in the wider Business Analysis team. Support the Head of Business Analysis. Help drive continuous improvement.
Stakeholder management: You will build relationships with peers and stakeholders. You will influence them for the positive in the area of Business Analysis.
Experienced Business Analyst
background within Asset managemnent or Financial Services is preferred
Technology skills: You will have a good understanding of technology and will be comfortable working in a technology team. You will be familiar with architecture terminology and have broad experience of key industry software. You will feel comfortable diving into some of the technology detail and analysing data. You will be comfortable working in agile and waterfall methodologies and understand advantages and disadvantages of different methodologies.
Skill of understanding business processes: You will be able to understand good business processes and be able to analyse and document current business processes clearly. You will be able to identify and implement opportunities for optimisation and transformation. You will be familiar with financial services products and practices.
Research and critical thinking skills: You will be able to take a problem and consider several possible outcomes. You will be able to identify the best outcome by probing and researching viable options. You will be able to present your findings in a way that is appropriate for the intended audience to understand.
People skills: You will be interacting with a lot of people at many different levels. you will need to understand how different people think, and what motivates them in order to help determine business analysis outcomes.
Communication skills: You will need to be a good listener and to understand what people are telling you. When you communicate, it will need to be effective, at the right level of detail, at the right frequency and in the right way. You will need to be a good negotiator.
Business Analysis skills: You will need to know formal business analysis skills. You will know how to investigate, analyse, visualise and articulate and solve problems. You will need to make sure the solution aligns with the vision of M&G. You will have kept abreast of market trends and techniques.
Can do attitude: You will want to find solutions, to overcome issues, and to be willing to roll up your sleeves to get the job done.