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The Quilter Group is a leading provider of advice, investments and wealth management, with a portfolio of £118.7 billion of investments on behalf of over 900,000 customers worldwide (as at October 2019). Our focus is on creating prosperity for the generations of today and tomorrow by providing financial solutions for investors around the globe, and we operate primarily in two main segments - Advice & Wealth Management and Wealth Platforms. You won't just find diverse, talented and friendly teams here. You'll also discover an inclusive culture and every opportunity for personal and professional development.
About the role
Serve as a strong consultative partner to Finance leadership in service delivery
Design and maintain system configuration, including cost centres & consolidations etc.
Maintain master data values in Workday (ex: companies, cost codes, suppliers, etc)
Test, validate and implement Business Process changes, custom validations, condition rules, approval routing and delegation rules in Workday
Act as primary point of contact to monitor and triage Finance IT issues - initial triage, propose options, implement fix
Lead effort in tracking issues and resolutions; identify situations requiring urgent attention
Make changes to business process access per Service Now tickets
Researches inquiries using available information resources and identifies solutions to potential issues or redirects issue to the appropriate resource.
Utilises best practices and frameworks such as ITIL while working on Incident and Problem management.
Supports execution of integrations to other applications including manual integrations which will be federated out across Finance
Provides support during office and out of hours for assigned projects and tasks as required.
Develops and maintains documentation of system configuration and operational procedures.
Creates, maintains and communicates procedural guides and knowledge base articles for team and customer use.
Assists project / change teams with ad-hoc work as required.
Partners with Finance to understand new technology scope and its alignment with any new functionality and security.
Develops and maintains awareness of divisional and data security and complies with policies and procedures.
Knowledge, Skills & Experience:
Direct experience of working in a similar role, supporting Workday Finance
Excellent knowledge of business processes, systems and data flows.
Demonstrable technical aptitude for troubleshooting and problem solving.
Knowledge of managed systems and working with third party support.
Supporting business users to explore small change requests and resolve BAU issues.
Work experience with Workday (essential).
Workday Pro certification (desired)
Key Behavioural Skills:
Effectively manages change and initiates new and improved ways of working which positively impact our customers.
Communicates with clarity and impact; demonstrates excellent listening, verbal and written communication skills.
Objectively and systematically analyses problems and risks in order to develop appropriate solutions.
Agile - makes decisions within remit and executes in fast, simple and focused way.
Collaborates effectively with stakeholders and colleagues to positively impact results and deliver effective customer outcomes.
Strong interpersonal skills with the ability to build and maintain strong relationships with key stakeholders, colleagues and suppliers.
Ability to successfully influence, persuade and challenge stakeholders.
Strong leadership capability, engaging, motivating, coaching and developing individuals to meet their career goals and those of the organisation.
Builds organisation capability, leading, championing and investing in own and the team's technical skills development, looking outwardly to keep up to date with technology advances and utilising knowledge to deliver new and innovative solutions to our customers.
Maintains focus and drive for results operating calmly in high pressure situations.
Demonstrates credibility, professionalism and strong personal integrity and acts as a role model for the Quilter values - Pioneering, Dependable, Stronger Together.
No matter what job you do you should feel valued and appreciated. That's why we offer a competitive total reward package, which enables our employees to share in the success they help to create.
Core Benefits (Perm)
Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Private Medical Insurance: Single cover as standard, cover can be increased at your own cost Life Assurance: 4x your salary, cover can be increased at your own cost Income Protection: 75% of salary payable after 26 weeks of absence
Core Benefits (Fixed Term Contract)
Holiday: 26 days Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
At Quilter, we're committed to creating an inclusive culture that embraces diversity. We promote equal opportunities and make sure no applicant receives less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based purely on their skills, qualifications, experience and potential.