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The Implementation Project Manager will utilize their consulting, project management and domain skills to provide the best outcomes for our client, their participants and Fidelity.
The Implementation Project Manager is a key member of the Health & Welfare (HW) team that services Fidelity HW clients. In this role, you will provide support for implementations, corporate actions and Annual Enrollments and participate in the development of new capabilities as we enhance our suite of client offerings. This role will be leveraged across one or more clients.
The Expertise You Have
5 - 7 years program / project and program management experience desired
3 or more years of experience in HW benefits outsourcing
Advanced user of JIRA, Microsoft Project and the MS Office Suite
Knowledge of waterfall and agile methodologies
Ability to manage multiple tasks and deadlines with minimum supervision
The Skills You Bring
Great attitude, team player and effective contributor
Deep background in coaching and developing people and teams, and in influencing behavior change
Experience working with or in agile teams and understanding of agile practices
A desire and openness to learning and continuous improvement
Strong influencing skills to achieve alignment up, down and across the organization
Courage to challenge and advise various stakeholders, including senior leadership
Excellent communications and people-interaction skills
The Value You Deliver
Leading multiple Implementations onto the FHB platform as well as other types of projects (e.g. corporate actions, Annual Enrollment) or programs for one or more clients within the H&W practice
Working cooperatively with functional partner leaders to ensure tight synergies and relationships to enable innovative problem solving; Lead the cross project / cross functional team to develop and implement solutions to address our clients' benefit plan requirements
Coordinating Operations, Participant Services, Production Support, Data Management and File Processing organizations to ensure staffing, approach, content and schedules are consistent for timely project completion
Communicating status and resolving issues related to the project as they impact their teams regarding deliverables, time lines, and standard services
Monitoring, tracking, and reporting project status' / progress to Fidelity leaders and client contacts
Managing costs by monitoring each projects' or programs' scope, meeting established timelines, managing expenses and delivering solutions within the standard service model
Understand platform/servicing standards and driving project to meet defined standards and future offerings
Citing trends and opportunities for process improvement and documenting internal project, process, and work-flow procedures
Involvement in Client-facing status and requirements meeting and interactions throughout life-cycle of the Implementation
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.